Fluto Terms & Conditions

Version: v2025-Beta. Last updated: October 15, 2025

Welcome to Fluto, your all-in-one pet care super app. By accessing or using Fluto’s app and website, you agree to be bound by these Terms and Conditions. Please read carefully. If you do not agree, you must discontinue use immediately. By using Fluto’s app and website, you also agree to our Privacy Policy, Cookie Policy, Community Guidelines, and Safety Tips, each incorporated by reference.

1. General Use

Fluto is designed to assist pet owners in managing their pet care needs, providing AI-driven suggestions, community engagement, and convenient access to resources. By using Fluto, you acknowledge that:

  • Fluto is owned, built, and operated by McLanSys Solutions Private Limited (“Company,” “we,” “our,” “us”).
  • Fluto is designed to assist pet owners with management tools, AI-driven insights, community features, mapping, notifications, and access to third-party services.
  • Fluto is NOT a substitute for professional veterinary advice, diagnosis, or treatment. Always consult a licensed veterinarian for medical care.
  • Seek immediate veterinary assistance in cases of emergencies or health concerns.
  • All content, features, and suggestions provided are for informational purposes only. 

2. AI-Generated Content and Suggestions

Fluto uses advanced AI algorithms to provide tailored insights, suggestions, and analysis for pet care. However:

  • AI suggestions are not guaranteed to be accurate, comprehensive, or suitable for all situations. These outputs may not be always accurate, complete, or suitable for your specific pet.
  • These suggestions are meant to assist and inform but should not replace professional consultation with a qualified veterinarian.
  • We disclaim all liability for reliance on AI outputs. Users are solely responsible for verifying any AI-generated recommendations with a licensed veterinary professional before acting on them.

3. Location Data and Map Features

  • Fluto may collect, process, and use device location data to enable features such as the Pet Explorer Map, nearby services, and tailored recommendations (with your permission).
  • Location accuracy is not guaranteed. We are not liable for incorrect, incomplete, or unavailable location data.
  • By using these features, you consent to the collection and processing of your location data.

  • Fluto’s features may display nearby groomers, walkers, trainers, veterinarians, pet shops, and other third-party providers for your convenience. These listings are supplied by third parties or publicly available sources and may change without notice. We do not endorse, screen, verify, or guarantee any listing’s license status, quality, pricing, availability, safety, hours, or suitability. You are solely responsible for verifying details directly with the provider before visiting or purchasing (including licenses, reviews, insurance, health/safety practices, and cancellation/refund terms). Providers are independent third parties, and Fluto/McLanSys is not liable for any loss, injury, damages, or disputes that arise from your interactions with them.

4. Push Notifications and Communication

  • Fluto may send push notifications, in-app messages, SMS, or emails regarding features, reminders, promotional offers, and service updates.
  • By using the app, you consent to receive such communications. You may disable notifications in device settings, but essential service notifications may still be sent.

5. Uploaded Content, Documents & QR Code Sharing

  • Users may upload pet insurance, licenses, health records, photos, and custom files.
  • You are solely responsible for the legality, accuracy, and content of uploaded materials.
  • Fluto does not guarantee backup or restoration of uploads.
  • If you indicate interest in insurance, you authorize us to share your contact details. We are not an insurer, broker, or responsible for insurance outcomes.
  • Fluto provides an optional QR Code feature to display your information (pet profile, emergency notes, contact info).
  • You may update or deactivate at any time.
  • QR codes can be scanned by anyone; Fluto cannot control who views, stores, or re-shares that data.
  • Do not include highly sensitive personal data.
  • By enabling the QR code, you consent to public disclosure of that information.
  • Fluto and McLanSys are not liable for any misuse, access, or actions taken by third parties who scan your QR code.
  • You agree to indemnify and hold harmless Fluto and McLanSys for any claims arising from your QR disclosures.

6. User Content & License

  • Your Content: You retain ownership of content you upload. By uploading, you grant us a worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, display, adapt, and distribute it for operating and promoting the Services.
  • Member Content: Belongs to the user who uploaded it. Do not reuse without consent. We do not verify accuracy.
  • Our Content: All other content, trademarks, and features belong to Fluto or our licensors.
  • We may remove or refuse content at our discretion.

7. Prohibited Uses

You may not:

  • Misuse or interfere with the Services.
  • Upload malware, probe systems, bypass paywalls, or attempt reverse engineering.
  • Scrape or harvest data, including for AI training.
  • Post unlawful, infringing, harassing, or deceptive content.
  • Impersonate others or misrepresent affiliations.
  • Share private data of others without consent.
  • Use Fluto to imply licensed veterinary services.
  • Violate applicable laws.
  • If a user is found violating our laws, their account shall be blocked from further use of app which can not be questioned by user.

8. Community Guidelines (PawCircle)

  • Treat others respectfully.
  • Do not post harmful, false, or offensive content.
  • Violations may result in removal or account suspension which can not be questioned by the user.
  • We do not monitor all posts and are not liable for user-generated content.

9. Third-Party Services & Insurance

Fluto may connect you to third-party providers (vets, groomers, trainers, insurers). We do not endorse, control, or guarantee these services. Fluto allows users to link public pet social media profiles; Fluto is not responsible for the content or interactions on external platforms. Interactions with third parties are at your own risk. If you indicate interest in insurance, you authorize us to share your contact details with insurance providers. We are not an insurer, broker, or held responsible for insurance outcomes. Fluto may use third-party software development kits (SDKs) and analytics tools (including but not limited to Meta, Google, Apple, Firebase, or similar providers) to help us understand app performance, user engagement, and improve functionality. These SDKs may collect limited technical information such as device identifiers, app version, crash logs, and usage metrics — strictly for operational, performance, and advertising purposes. We do not share or transmit any personal, medical, health, or pet-related information with such SDKs unless you have given explicit consent or it is necessary for a feature you have voluntarily enabled. Each SDK integration operates under the respective provider’s own terms and privacy policies, and their data collection practices are independent of and beyond Fluto’s direct control. If any third-party SDK or platform collects, stores, or uses data without our authorization or user consent, such activity is unauthorized and solely the responsibility of that provider. Fluto and McLanSys Solutions Private Limited shall not be held liable for any misuse, unauthorized access, interception, or breach of data arising from third-party SDKs or their networks.

10. Advertisements and Promotions

  • Fluto may display ads, promotions, and sponsored content.
  • We are not responsible for third-party products or services advertised.
  • Dealings with advertisers are solely between you and them.

11.Subscriptions and Payments

  • Some features are available only via Fluto CARE+ Premium.
  • Prices, terms, and renewal policies will be shown before purchase.
  • No refunds will be issued for partially used subscription periods.
  • Apple App Store purchases are governed by Apple; cancellations/refunds must be requested via Apple Inc.
  • No refunds for unused periods unless required by law.
  • If you have purchased Fluto Premium or other paid services through the In-app purchases (Apple) or other services, you can manage or cancel your subscription at any time directly from your phone’s account settings. Fluto does not process subscription cancellations or refunds directly.

12. No Verification of Identities

  • We do not verify the identity or credentials of users or providers.
  • You are responsible for vetting service providers and exercising caution. Fluto is not held responsible.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Fluto, McLanSys Solutions Private Limited, its affiliates, officers, directors, employees, agents, licensors, and service providers (“Fluto Parties”) shall not be liable for any losses, damages, claims, injuries, liabilities, costs, or expenses of any kind, whether direct or indirect, arising out of or related to your use of Fluto. This includes, without limitation:

  • Reliance on AI-generated outputs, risk scores, or suggestions;
  • Failure to seek or delays in seeking professional veterinary advice
  • Errors, omissions, inaccuracies, interruptions, delays, or outages in the Services;
  • Your use or disclosure of QR code data, uploaded documents, or shared personal information;
  • User-generated content or reliance on information posted by other members;
  • Dealings with third parties (e.g., veterinarians, groomers, walkers, insurers, advertisers);
  • Loss of or unauthorized access to uploaded data or documents;
  • Interactions with strangers, finders, or responders who scan QR codes;
  • Acts, omissions, or negligence of third-party providers or insurers;
    Viruses, malware, or harmful code transmitted through the Services;
  • Suspension, discontinuation, or modification of the Services.

14. Limitation of Warranties

We disclaim all express, implied, or statutory warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted, error-free operation or accuracy of data.

15. Indemnification

You agree to indemnify and hold harmless Fluto, McLanSys, its employees, and affiliates from claims, losses, damages, or costs arising from your content, disclosures, third-party interactions, or violations of these Terms.

16. Force Majeure

We are not liable for failures or delays caused by events beyond our control, including natural disasters, war, terrorism, strikes, government actions, internet outages, cyberattacks, or pandemics.

17. Attribution & Third-Party Assets

Fluto incorporates assets licensed from third parties, including LottieFiles (animations), Flaticon (icons), and Pexels (images). These remain the property of their respective owners. Attribution is provided here.

18. Children’s Privacy

Fluto is not intended for use by children under 12 years of age without parental consent. We do not knowingly collect personal data from children under 12. If we become aware of such collection, we will delete the data promptly.

19. Governing Law

These Terms and Conditions and any disputes shall be governed by and construed in accordance with the laws of Bangalore, Karnataka, India.

20. Modifications to Terms

We may update these Terms at any time. Material changes to liability or dispute sections will require affirmative acceptance. Updates will be posted here with a new “Last Updated” date. We may also notify you of material changes via in-app notification or to your registered email. Continued use after updates constitutes acceptance.

21. Accounts and Membership

Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. You must promptly notify us of any unauthorized access or suspected breach of security. We may review, suspend, restrict, or terminate accounts that: (a) violate these Terms or applicable laws; (b) pose a security or fraud risk; (c) harm, or are likely to harm, our Services or Users. You may not create accounts for others without authorization, create multiple deceptive accounts, or impersonate any person or entity.

22. Termination

We may suspend or terminate your access to all or part of the Services at any time, with or without cause, and with or without notice. Upon termination, all rights and licenses granted to you under these Terms shall cease immediately. Sections that by their nature should survive termination (including, without limitation, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, and Severability) will survive.

23. Accuracy of Information

Contents in the app or website may include typographical errors, inaccuracies, or omissions (including descriptions, availability, pricing, or promotions). We reserve the right to correct, update, or remove information at any time without prior notice. No specified update date implies that all content has been modified or verified.

24. Data Backups & Loss Disclaimer

While we take reasonable measures to safeguard data, we do not guarantee backups or restoration of any content you upload (such as records, documents, media). You are solely responsible for maintaining copies of your files. We are not liable for loss, corruption, or unrecoverable data.

25. Links to Other Resources

The Services may contain links to third-party websites, apps, or resources. We do not endorse or control, and are not responsible for, third-party content, privacy policies, or practices. Accessing third-party resources is at your own risk.

26. Intellectual Property Rights

All trademarks, logos, service marks, product names, UI designs, software, databases, text, graphics, and other intellectual property within the Services are owned by McLanSys Solutions Private Limited or its licensors and are protected by applicable laws. Nothing in these Terms grants you any license or right to use any of our intellectual property without prior written consent. You may not copy, modify, distribute, mirror, frame, or create derivative works from the Services or any part thereof except as expressly permitted. This excludes third-party assets and resources that are separately licensed for use within the app, including animations from LottieFiles, icons from Flaticon, and stock visuals from Pexels or similar providers. Ownership of such assets remains with their respective licensors, and Fluto uses them in compliance with their licensing terms

27. Data Integrity and Security Disclaimer

We (Fluto) do not authorize or permit any third-party SDKs or partners to collect or use sensitive user or pet-related data beyond what is necessary for app functionality. Any such collection without authorization is outside our control and not permitted by us.

28. Disclaimer of Warranty (Expanded)

The Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties, express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and quiet enjoyment. We do not warrant that the Services will be uninterrupted, secure, or error-free; that defects will be corrected; or that any content or information obtained through the Services will be accurate or reliable.

29. Dispute Resolution & Venue

You agree to first attempt to resolve any dispute or claim relating to these Terms or the Services by contacting us and engaging in good-faith negotiations for at least 30 days. Subject to such attempt, the exclusive jurisdiction and venue for any action shall be the courts located in Bangalore, Karnataka, India, and you consent to personal jurisdiction in those courts.

30. Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations, in whole or in part, including in connection with a merger, acquisition, corporate reorganization, or sale of assets, without notice to you.

31. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Any unenforceable provision shall be deemed modified to the minimum extent necessary to make it enforceable.

21. Contact Information

If you have questions about this Terms and Conditions, please contact us: Email: contactus@fluto.app

Acknowledgment

By downloading, accessing, or using Fluto, you expressly acknowledge and agree that you have read, understood, and accepted these Terms and Conditions and all related policies. You agree to comply with all applicable laws and accept sole responsibility for your use of the Services. our continued use of Fluto constitutes ongoing acceptance of any updates to these Terms.